Adam Betro

About Adam Betro

I am a seasoned customer service professional. I am an expert in adapting to an ever changing environment, operational management, process improvement, customer resolution and retention, and associate development.As a people leader I consistently led a team of 10 associates in providing performance excellence in meeting all measurable performance metrics and was recognized for leading a team to consistently exceed company performance goal expectations.As a customer service associate and people leader I have the unique ability to adapt to the ever changing needs of the customer with the ability to improve the overall customer experience- I have a bias for action and a passion for results- I don\'t care who gets credit. I just want to win- I am calm under pressure- I run toward fires.I enjoy making new professional acquaintances. Reach out if you want to talk technology or business. I enjoy dogs and sports too.Specialties: Operational management, written and interpersonal communication, training and employee development, escalated customer resolution, associate engagement, interviewing and hiring, project and process improvement, staffing analysis.

Experience

1. Field Claim Manager

   Acuity Insurance

   Mar 2025 — Present

Education

• Kent State University

  Bachelor of Fine Arts - BFA, Interpersonal Communication

  1998 — 2003