Adam B.
Vice President of Professional Services @CivicPlus
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WORK HISTORY
Vice President of Professional Services @CivicPlus
Executive leader driving post-sale SaaS delivery, customer success, and professional services strategy across nine GovTech product lines. Accountable for organizational vision, execution, and global delivery excellence supporting customer implementations annually- Oversee strategic transformation of post-sale operations—aligning Customer Success, Implementation, and Professional Services to deliver scalable, predictable customer outcomes- Lead 140+ global professionals through AI-enabled workflow automation and data-driven delivery models, improving efficiency and on-time performance across all SaaS products- P&L accountability, margin optimization, and capacity forecasting to ensure profitable growth and customer satisfaction- Partner cross-functionally with Product, Engineering, and Sales to enhance onboarding, adoption, retention, and renewal performance- Champion innovation in GovTech service delivery, advancing accessibility, automation, and AI-assisted implementation across the SaaS ecosystem.
EDUCATION
Kansas State University
Bachelors, Business Administration, Management and Operations
Kansas State University
Business, Business Administration, Management and Operations
ABOUT ADAM B.
With over a decade of leadership experience in Software Professional Services and Implementation, I bring a proven record of delivering exceptional outcomes while surpassing organizational goals. I’m passionate about driving operational excellence, optimizing delivery performance, and empowering teams to deliver measurable, scalable results.As Vice President of Professional Services at a leading GovTech SaaS company, I lead a global team of 140+ professionals across 9 uniquely different software product lines, delivering over digital transformation projects annually. I’m focused on driving operational excellence through process optimization, workflow automation, and fostering collaborative, high-performing teams that deliver consistent, high-quality outcomes.I thrive in complex, fast-paced environments that demand strategic vision, cross-functional collaboration, and data-driven decision-making. Known for tackling intricate challenges head-on, I leverage AI and automation to streamline operations, enhance customer experience, and enable sustainable growth.Committed to continuous improvement and innovation, I aim to transform service delivery organizations through scalable infrastructure, measurable results, and inclusive, accessible digital experiences.
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