Adalton Nascimento

About Adalton Nascimento

I have a solid career in the Information Technology field, with extensive experience in IT projects, engineering, and operations of messaging, collaboration, and infrastructure systems. I am skilled in Microsoft Office 365, Power Platform, PowerShell, Azure, Windows Servers, Active Directory and Group Policy, Service-now, ITIL, Lotus Notes, email filtering anti-spam/anti-virus products like Cisco Email Security and McAfee Email Gateway. I am certified in Microsoft Office 365 (MCSA), Microsoft Certified Trainer (MCT), and IBM Messaging and Collaboration Lotus Notes Administration and development. I have been working in a multi-cultural environment and a non-profit global organization present in about 97 countries with about employees. I have a strong work ethic, an MBA, and a Computer Science bachelor\'s degree.

Experience

1. Global System Engineer - Office 365

   World Vision

   Jan 2020 — Present

   On this engineer role I am responsible for the overall Office 365 environment and administration, supporting the daily running of this collaboration platform. I am also assigned to advocate and support the Global Collaboration Solutions team directions in enabling business to collaborate dynamically using different collaboration platformsAs an IT leader I am also responsible for analyze trends in technology, assessing the impact of emerging technologies on the business, provide solutions to address technology and business issues, and managing financial resources while ensuring the development of high-quality technology solutions, at best possible cost and aligned with customer and business needs while establishing relationship with employees and key internal and external stakeholders. I am also participating and leading the development of an IT governance framework that defines the working relationship and sharing of IT components among various IT groups within the organization, having excellent communication skills and the ability to influence others.Other responsibilities are- Writing knowledge base articles for matters related to O365 and collaboration portfolio- Work with MS support in escalation cases to solve issues with platform- Manage PowerBi capacity tenant and license assignment- Assists in the analysis, design, and development of a roadmap and implementation plan based upon a current versus future state in a cohesive solution viewpoint- Collaborates with project management on reporting project status, issues, risks and benefits- Participates and provides input to the SLA development process- Provides recommendations based on business relevance, appropriate timing and deployment- Provides advice and counsel to the vendor relationship decision-making and contract development processes- Provides advice, guidance, encouragement and constructive feedback- Ensures work, information, ideas, and technology flow freely across teams.

Education

• Universidade Federal de Minas Gerais

  Master of Business Administration (M.B.A.), Business Administration and Management, General

  2014 — 2016

• Centro Universitário Newton Paiva

  Bachelor's degree, Information Technology

  1996 — 2000

Skills

• Microsoft Outlook
• Leadership
• Nonprofit Organizations
• Itil 2011 Edition Osa: Introduction to the Service Desk
• Lotus Traveler
• Itil 2011 Edition Foundation: Service Operation Processes
• Office 365
• Program Management
• IT Operations
• Databases
• Powershell
• Lotus Domino Administration
• Ibm Verse
• Servers
• Itil
• Cloud Computing
• Lotus Notes
• Project Coordination
• Ibm Certified
• Microsoft Sql Server
• Ytria
• Mcafee Saas Email Protection & Continuity
• IT Service Management
• Strategic Planning
• Ibm Smartcloud Notes
• Project Management
• Network Administration
• Lotus Domino
• Networking
• Certified Lotus Professional
• Mcafee Email Gateway (Meg)
• Ironmail
• Systems Analysis
• System Administration
• Ibm Connections Cloud
• Disaster Recovery
• Active Directory
• Windows Server
• Information Security
• Information Technology