Adabel Estrella

About Adabel Estrella

Accomplished Supply Chain Leader with extensive experience in the oil and energy sector. Skilled in driving strategy, contract management, sourcing, purchasing, and vendor relationship management. Proven ability to deliver transactional excellence and optimize inventory control processes. Highly adept at facilitating RFQs and implementing best practices to enhance operational efficiency. Passionate about leveraging expertise to lead high-performing teams and contribute to organizational success.

Experience

1. Implementation Support Lead

   ConocoPhillips

   Nov 2024 — Present · Houston, TX, US

   Manage the Implementation team • Leads and coordinates global SCM support operations at ConocoPhillips, managing the GEP Premium Support model across multiple regions and overseeing ticket management, escalations, and system patch tracking. • Responsibilities include overseeing the standardization of GEP reporting metrics, authoring process documentation, driving process improvements between GSS and GEP, and fostering stakeholder collaboration to ensure alignment and effective support coverage across internal teams and external vendors. • Strategic Oversight & Operational Leadership by serving as the central coordinator and escalation point for global SCM support operations, ensuring alignment across business units (BUs). • Oversee Ticket Management & Escalation by managing JIRA workflows• Oversee Metrics and Reporting by ensuring the implementations and standardization of GEP KPI\'s and reporting to BU\'s (Health Report). • Actively seeks and leads process optimization • Stakeholder Engagement & Cross Team Collaboration• Strategic Planning & Transition Management by identifying gaps and/or improvements in support model and engaging the appropriate internal parties to develop processes etc.• Successfully identified gap in System Patch process and spearheaded a change in process and support.• Successfully identified gap in SCIT support needed on SCM Support Calls and collaboration/facilitated a change in process.• Expand resolution categories to gain a deeper understanding of issues being resolved in order to take proactive actions to help prevent ticket creation where opportunities are identified.• Revamped health reports to provide actional insights to BU\'s and facilitated the creation and training of available dashboards to BU\'s.• Lead initiative and creation for SLA\'s for GEP engineering support tickets.

Education

• Texas Tech University - Rawls College of Business

  Master of Business Administration (MBA), MBA

  2009 — 2011

• Texas Tech University - Rawls College of Business

  Bachelor of Business Administration (BBA), International Business

  1999 — 2003

Skills

• Sap
• Supply Chain Management
• Upstream
• Strategic Sourcing
• Forecasting
• Contract Management
• Energy Industry
• Customer Service
• Energy
• Sourcing
• Microsoft Office
• Sales
• Oil/Gas
• Negotiation
• Business Development
• Procurement
• Microsoft Excel
• Powerpoint
• Petroleum
• Spanish
• Oil & Gas
• Inventory Management
• Gas
• Management
• Team Leadership
• Materials Management
• Project Management
• Contract Negotiation
• Leadership
• Project Planning
• Supply Chain
• Strategic Planning
• Analysis