Ada Orji

Experience

1. Business Analyst

   Microsoft

   Sep 2022 — Present

   Duties and Responsibilities: Assigned Lead Business Analyst for a 16-man project team Act as the primary liaison within the project team to clarify business goals and ensure clear communication and understanding of the project objectives and deliverables Facilitate requirements gathering sessions, capture and create business requirements documents (BRD) used for Azure Integration Projects Conduct interviews and product analysis to gather user requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and job shadowing.• Effective Change Agent that provide solutions to critical project needs & objectives• Facilitate stakeholders’ meetings to elicit requirements, manage expectations, and foster collaboration across teams through an effective Scrum framework by coordinating sprints, retrospectives, and daily stand-ups • Manage projects as primary liaison within project team to clarify business goals and ensure clear communication and understanding of the project objectives and deliverables • Analyze project processes & workflows and identify vendors for effective cost management per stakeholders’ requirements • Develop and maintain project documentation, including requirements documents, process flows, use cases, and minutes of all meetings, and sent them to all the stakeholders and SMEs for clarity • Performed Quality Assurance and conducted User Acceptance Testing with the QA to validate project delivery and ensure compliance with business requirements and standards per the problem statement • Provided ongoing support to end users, troubleshooting issues, and addressing feedback to optimize product usability and adoption Achievements: Successfully implemented M365 Security Defender Tool to improve Data Security, Azure Integration Project, increased Enterprise Data Security by 97%. Enhanced user satisfaction by 90% and reduced support requests by 15% on a $50M Software development project.