Ada Nwume

Billing Analyst @SGI

Regina, SK, CA

Stakeholder Communication and Issue Resolution: Engaged with customers, internal partners, and brokers to address inquiries and resolve payment-related issues, ensuring alignment with organizational policies and customer satisfaction.Data Management and Compliance: Maintained and updated customer account information within the billing system, ensuring data integrity and adherence to Payment Card Industry (PCI) standards.Payment Processing and System Integration: Processed payment information from various channels, integrating data into the billing system in collaboration with underwriting teams to support accurate financial operations.Financial Reconciliation and Reporting: Balanced and deposited receivables for multiple insurance entities, producing receipts and payment confirmations as required to support financial transparency and reporting.Process Improvement and Efficiency: Identified and addressed invalid or declined credit card transactions, implementing solutions to enhance payment processing efficiency and reduce errors.

British Computer Studies

BCS, Software Development, Information Systems, Computer and Network Technology

Nnamdi Azikiwe University

Bachelor's degree, Sociology and Anthropology

British Computer School

Software Development , Information Systems and Computer Network and Technology