Ada Lu
Assistant General Manager @Canalta Group
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WORK HISTORY
Assistant General Manager @Canalta Group
CA
Act as a key support to the General Manager in overseeing daily hotel operations and strategic execution • Lead cross-functional coordination between front office, housekeeping, and maintenance teams • Drive guest satisfaction by proactively resolving issues and improving service processes • Support team leadership through training, coaching, and performance management • Analyze operational data, including occupancy and revenue trends, to support decision-making • Ensure consistent compliance with brand standards and operational excellence • Contribute to cost control, efficiency improvement, and revenue optimization initiatives
EDUCATION
Southern Alberta Institute of Technology (SAIT)
English Language Foundations
Northwest University
IMBA, 国际工商管理研究生
Southern Alberta Institute of Technology (SAIT)
Bachelor's degree, Bachelor of Hospitality & Tourism Management
上海旅游高等专科学校
Diploma, Hotel Management Teacher-Training
ABOUT ADA LU
Hi, I’m Ada (Yiyun) Lu, an Assistant General Manager and hospitality operations leader with a strong track record in guest experience, team leadership, and revenue performance. I am driven by resilience, adaptability, and a strong commitment to continuous growth.Currently at Ramada by Wyndham Drumheller, I support daily hotel operations across front office, housekeeping, and maintenance, ensuring service excellence and efficient performance. I am passionate about enhancing guest experiences while continuously improving operational efficiency and team productivity.With over 20 years of cross-industry experience, I bring a unique combination of hospitality expertise, retail leadership, and data-driven decision-making. I began my hospitality career at Hyatt Regency Xi’an, where I managed corporate reservations and event sales. I then spent 17 years at L’Oréal China as a Regional Sales Manager, leading a team of 260+ across 64 stores and consistently achieving top regional performance.Since moving to Canada, I have quickly advanced from frontline guest service to a management role, demonstrating adaptability, strong leadership, and a deep understanding of hotel operations in a North American environment.I am particularly interested in opportunities that focus on hotel operations, guest experience, and business growth, with a long-term goal of advancing into a General Manager role. Core strengths:• Hotel Operations & Team Leadership • Guest Experience & Service Excellence • Revenue Growth & Performance Analysis • Cross-cultural Communication (English & Mandarin) • Data-driven decision making (Google Analytics Certified)
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