Alanna Curtis-van
Cx Solutions Manager @Lytx, Inc.
Signup · Get unlimited contacts
WORK HISTORY
Cx Solutions Manager @Lytx, Inc.
San Diego, CA, US
Identifies overarching problems affecting all market segments (ENT, MM, SMB) clients’ programs/overall CSAT and creates solutions to resolve those issues. Solution process includes major emphasis on cross-functional collaboration as part of issue/escalation identification and determination of success criteria. Additional focus is on internal process improvement and stakeholder satisfaction. Responsible for acting as Voice of the Client leader in cross functional projects. Owns NPS organization, execution and read out along with VoC programs designed to guide Product innovation with client feedback.
EDUCATION
Arizona State University
Bachelor of Arts (BA), Communication and Media Studies
SKILLS
ABOUT ALANNA CURTIS-VAN
My key focus is to truly understand customer needs and find strategies that exceed those needs while building cohesive processes and relationships with all business partners. I believe in strategic consulting to stay ahead of client churn.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.