Alanna Curtis-van

About Alanna Curtis-van

My key focus is to truly understand customer needs and find strategies that exceed those needs while building cohesive processes and relationships with all business partners. I believe in strategic consulting to stay ahead of client churn.

Experience

1. Cx Solutions Manager

   Lytx, Inc.

   Dec 2022 — Present · San Diego, CA, US

   Identifies overarching problems affecting all market segments (ENT, MM, SMB) clients’ programs/overall CSAT and creates solutions to resolve those issues. Solution process includes major emphasis on cross-functional collaboration as part of issue/escalation identification and determination of success criteria. Additional focus is on internal process improvement and stakeholder satisfaction. Responsible for acting as Voice of the Client leader in cross functional projects. Owns NPS organization, execution and read out along with VoC programs designed to guide Product innovation with client feedback.

Education

• Arizona State University

  Bachelor of Arts (BA), Communication and Media Studies

  2003 — 2007

Skills

• Brand Management
• Social Media
• Public Relations
• Business Strategy
• Copywriting
• Lead Generation
• Alarm Systems
• Customer Experience
• Closed-Circuit Television (Cctv)
• Team Leadership
• Ip Cameras
• Account Management
• Email Marketing
• Access Control
• Surveillance
• Microsoft Office
• Sales
• Customer Relationship Management (Crm)
• Public Speaking
• Leadership
• Marketing Communications
• Facebook
• Integrated Marketing
• Direct Marketing
• Team Building
• Management
• Trade Shows
• Physical Security
• Security
• Loss Prevention
• Business Development
• Security Management
• Cctv
• Digital Marketing
• Customer Retention
• Event Planning
• Customer Service
• Customer Satisfaction
• Training