Ana Carolina Sousa Harris
Vice President, Consumer Banking Strategy & Process Improvement @JPMorganChase
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WORK HISTORY
Vice President, Consumer Banking Strategy & Process Improvement @JPMorganChase
Columbus, OH, US
EDUCATION
Federal University of Rio de Janeiro
Bachelor of Science - BS, Chemical Engineering
The Ohio State University Fisher College of Business
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT ANA CAROLINA SOUSA HARRIS
I\'m a Vice President, Process Improvement Manager in Consumer Banking at JPMorgan Chase. My role involves driving operational excellence and strategic transformation across our branch channel. With a passion for optimizing customer experiences and streamlining end-to-end processes, I lead cross-functional initiatives that enhance efficiency, reduce costs, and deliver measurable value to both clients and the organization.I joined JPMC through the Chase Associate Program (CAP), where I had the opportunity to build a strong network and contribute to initiatives across multiple lines of business. During my rotations, I supported Consumer Bank Strategy and Process Improvement, and CCB Finance for Fraud Operations, and Business Banking Lending. I earned my MBA from The Ohio State University, which helped me transition into financial services after spending five years in management consulting with Falconi and McKinsey. I loved how consulting allowed me to solve complex problems for leading organizations across several industries while making meaningful connections around the globe. During this time, I supported a broad scope of engagements, including cost improvements, profitability and market growth, and process mapping and improvement. I worked in Brazil, the U.S, and Canada, supporting projects in Manufacturing, Consumer Goods (CPG), and Oil & Gas.
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