Anthony Costanzo

About Anthony Costanzo

Technical professional with 9+ years of experience in Technical Support and Information Security with an extensive background involving Active Directory, User Provisioning, Application Support, Desktop Support, Web Development and Customer Service. CompTIA Security+ Certified, knowledgeable in computer coding, various software and applications, ticketing systems and Microsoft Office Suite.

Experience

1. Identity Access & Management, IT Security Professional

   Citizens

   Aug 2019 — Present · Johnston, RI, US

   Providing level 2 support of daily operations for Distributed IT Security including on call support for escalations.• Subject Matter Expert (SME) on Active Directory (AD) Generic IDs and TPAM enrollments for Active Directory (AD) accounts.• Meeting with business lines to discuss all aspects of their accounts and enrolling the accounts into TPAM as either managed or unmanaged depending on their business needs and requirements.• Provisioning user access requests within Active Directory (AD) ensuring users have least privileges to do their jobs.• Working with business lines to remove users accounts from running local jobs and replacing them with generic/service accounts that are limited to only run a specific task.• Managing cleanup of Active Directory (AD) groups, generic ID’s, file shares and other Active Directory (AD) Objects in order to comply with our standards for Active Directory (AD).• Supporting Active Role Server (ARS) by implementing upgrades and managing system health checks.• Managing support requests from our business lines using ServiceNow ticketing system.• Assisting users in determining the root cause of lockouts using Quest Change Auditor and Microsoft System Center Operations Manager (SCOM) for auditing and tracking events and overall user history.• Supporting on call rotation and Disaster Recovery practice every quarter.• Training new employees of the team on our BAU processes and requests.• Meeting and exceeding our Service Level Agreements (SLAs) on BAU work for all customer requests.

Education

• Johnson & Wales University

  Bachelor of Science (B.S.), Web/Multimedia Management and Webmaster

  2002 — 2006

Skills

• Temporary Staffing
• Dreamweaver
• Css
• Quality Assurance
• Visual Basic
• Html
• Sourcing
• Asp.net
• Microsoft Office
• Web Development
• Medical Devices
• Visual Studio
• Iis
• Jquery
• Web Applications
• Javascript
• Microsoft Word
• Web Services
• Xml
• Photoshop
• C#
• Technical Recruiting
• Recruiting
• Ajax
• Contract Recruitment
• Validation
• Sharepoint
• Regulatory Affairs
• Talent Acquisition
• Biotechnology Industry
• Pharmaceutical Industry
• Fda
• Management
• Xhtml
• Microsoft Sql Server
• Powerpoint
• Microsoft Excel
• Software Development