Esteban Acosta
Key Account Supply Chain Manager (Cpfr) - Loblaws & Shoppers Drug Mart @L'Oréal
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WORK HISTORY
Key Account Supply Chain Manager (Cpfr) - Loblaws & Shoppers Drug Mart @L'Oréal
CA
Develop and maintain strong, personalized relationships with client contacts, acting as the primary point of contact for all supply chain-related matters.• Conduct regular business reviews with clients to discuss performance, identify opportunities for improvement, and align on future strategies.• Collaborate with customer care team to ensure timely and accurate order fulfillment, tracking orders from placement to delivery.• Partner with internal teams (Sales, Demand Planning, Supply Planning, Logistics, Customer Care, etc) to ensure the voice of the customer is threaded into our organization.• Fines Management: Effectively manage and minimize fines related to supply chain performance, working with clients to address root causes and implement corrective actions.• Lead internal/external meetings/calls to review promotional schedules, inventory strategies, planogram changes, and other key initiatives.
EDUCATION
Universidad 'Santa María'
Bachelor of Engineering - BE, Indutrial Engineering
Seneca Polytechnic
Diploma, International Business/Trade/Commerce
SKILLS
ABOUT ESTEBAN ACOSTA
Results-oriented CPFR with +8 years of experience optimizing supply chain operations and building strong customer relationships within the CPG industry. Proven ability to collaborate effectively with cross-functional teams and external partners to drive improvements in forecasting, inventory availability, supply chain performance and customer satisfaction. Expertise in CPFR, Demand & Supply Planning, Forecasting, vendor-managed inventory (VMI). Passionate about contributing to enhance supply chain and seeking a challenging role where I can leverage my expertise to contribute to consumers satisfaction.
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