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Achyuth Sunku

Senior IT Specialist || Azure Certified ||

Role
Senior Information Technology Specialist at Goldman Sachs
Location
Hyderabad, TG, IN
LinkedIn followers
500 followers
Information TechnologyView LinkedIn profile

About Achyuth Sunku

A ServiceNow Analyst plays a key role in managing and optimizing an organization’s use of…

Experience

  1. Senior Information Technology Specialist

    Goldman Sachs

    Jul 2025 — Present · Hyderabad, IN

    A ServiceNow Analyst plays a key role in managing and optimizing an organization’s use of the ServiceNow platform, which is widely used for IT Service Management (ITSM), HR services, customer service, and more. Here’s a detailed list of typical roles and responsibilities for a ServiceNow Analyst: Core Roles of a ServiceNow Analyst 1. Requirement Gathering & Analysis • Interact with stakeholders (IT, HR, security, etc.) to understand business needs. • Translate business requirements into technical specifications or ServiceNow functionality. Platform Configuration & Customization • Assist with configuring forms, fields, workflows, and business rules. • Customize ServiceNow modules (e.g, Incident, Problem, Change, Asset, CMDB). Incident and Request Management • Manage and triage incoming ServiceNow tickets. • Work with developers/admins to resolve technical issues. Process Improvement • Analyze existing ITSM processes and suggest ServiceNow-based enhancements. • Promote best practices for ITIL processes using ServiceNow. Typical ResponsibilitiesCategory ResponsibilitiesSystem Administration Maintain user accounts, groups, roles, and access controls.Testing & QA Develop test cases and perform UAT for new features and updates.Reporting & Dashboards Create and manage custom reports, dashboards, and performance analytics.Training & Documentation Develop user manuals and conduct training for end-users and stakeholders.Collaboration Act as a liaison between business units and technical teams.Upgrades & Enhancements Support ServiceNow version upgrades and module

Education

  • Deepika memorial high school

    Board of Secondary

    2003 — 2007

  • Jawaharlal Nehru Technological University

    Bachelor of Technology (B.Tech.)

    2010 — 2014

Skills

  • Java
  • Javascript
  • Mysql
  • Microsoft Sql Server
  • Databases
  • Software Development
  • Html
  • Xml
  • C#
  • Linux

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