Achyuth K.

About Achyuth K.

Experience in managing process, technology, and IT service management solutions, ITIL processes, customizing and configuration of ITSM tools.• Experience working on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes.• Experience in designing, developing, Configure, customizing & administering ITSM suite of applications.• Experience with complex integrations within the ITSM environment such as Service Now -Oracle, Service Now - Web service integration with third party application, workday and IAM.• Good understanding of IT service management (ITSM) and ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow. • Excellent knowledge of ITOM, ITBM and ITSM suite in ServiceNow.• Experience in design and developing custom applications in ServiceNow.• Excellent Interpersonal skills, Communication skills, Documentation skills, problem solving ability, Analytical and Programming skills in high speed, quality conscious and multitasked environment.

Experience

1. Project Engineer

   Mastek It Llc

   Sep 2022 — Present · Plano, TX, US

   As a Project Engineer at Mastek, I successfully managed large-scale infrastructure projects. I was responsible for planning, budgeting, resource allocation, and ensuring efficient execution. Key accomplishments included achieving material cost savings, improving on-time material delivery, and reducing recurring issues through effective root cause analysis and support. I collaborated closely with cross-functional teams and subcontractors to optimize project flow, reduce downtime, and increase on site efficiency. My strong project management skills enabled me to monitor the progress of subcontractor teams, ensuring timely task completion, compliance with quality standards, and client satisfaction.