Achyut Prasad Sahoo

About Achyut Prasad Sahoo

5x Software AG Certified | 2x Microsoft Certified | AWS Architecture TrainedCurrently serving Software AG as a Team Lead focused on project delivery of different scales across North Asia, having a total corporate experience of 10+ years.My main area of experience has been Project implementations of various sizes for different clients focussing primarily in Banking, Telecom and Life Science & Health Care Domains. My technological forte is the webMethods DBP suite of products + API Management platform from software AG’s suite of middleware offerings along with core Java and SQL/PLSQL. I enjoy working in challenging environments solving complex problems. I chose the field of Electronics and communication engineering during my B.Tech degree because it gave an edge over fields of technology in a similar domain by giving ample exposure to both Electronics and Computer Science.I am amazed by the technology and would love to work on some nascent technologies that can completely blow my mind away and help make the world a better place.

Experience

1. Technical Support Professional

   IBM

   May 2025 — Present · Bangalore Urban, IN

   As a Technical Support Professional, we resolve issues impacting IBM client business and play a key role in enhancing the client experience. we lead the problem resolution process through analysis and troubleshooting of billing, account, technical issues and problems, with variety of complexity, through deployment of solutions or workarounds to ensure the client satisfaction and minimize business impact. Our responsibilities will include direct communication with clients, analyzing diagnostic information, troubleshooting, problem recreation and debugging client IT environment issues to determine course of action and/or solutions. We create and reuse knowledge assets and content to promote client self-sufficiency through digital solutions and improve effectiveness of the IBM teams. We coordinate and collaborate with Development, Services and Field teams to ensure technical solutions are relevant, timely and effective. We collaborate with Development to drive product quality, functionality, serviceability, and usability improvements through intelligence gathered from case data and client feedback. We understand the client’s business impact and technical needs and act as their trusted advisor for successful utilization of IBM products & solutions. As a leader we drive improvements and solutions within IBM to ensure they have the tools, knowledge, and expertise to provide exceptional client experience with IBM products & services.

Education

• Siksha 'O'​ Anusandhan University

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2008 — 2012

Skills

• C++
• Powerpoint
• Microsoft Excel
• Software Development
• Matlab
• Html
• Windows
• Webmethods
• Microsoft Word
• Electronics
• Javascript
• Autocad
• Eai
• C
• Programming
• Microsoft Office
• Vhdl
• Algorithms
• Java
• Verilog