Achraf MacKeh

Operations Supervisor @Intelcom | Dragonfly

Montreal, QC, CA

Effectively managing the day-to-day operations of the delivery business to ensure optimal efficiency and productivity.∙ Leading and supervising teams in strict alignment with Amazon\'s delivery standards, policies, and procedures.∙ Preparing and analyzing comprehensive daily operational reports to track performance and identify areas for improvement.∙ Monitoring and evaluating key performance indicators (KPIs) to uphold high performance standards and operational excellence.∙ Overseeing workforce scheduling and route planning to maximize delivery efficiency and resource utilization.∙ Addressing and resolving customer complaints promptly while ensuring a consistently high level of customer satisfaction and service quality.