Achraf Benjelloun
Bilingual Customer Care Specialist @Baxter International Inc.
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WORK HISTORY
Bilingual Customer Care Specialist @Baxter International Inc.
Toronto, ON, CA
Served as the first point of contact for all customer inquiries and product/service complaints via phone, fax, email, and online channels, maintaining a 95% customer satisfaction rate- Processed and entered over 100 orders weekly for home patients and clinics, contributing to a 20% reduction in processing errors over 6 months- Successfully redirected complex or specialized concerns (e.g, medical inquiries, technical product support) to the appropriate teams, improving resolution time by 30%- Provided bilingual support to both French-speaking and English-speaking markets, helping expand customer reach and retain key accounts in Quebec and Eastern
EDUCATION
ENCG CASABLANCA
Bachelor's degree completion, Business administration
ISCAE CASABLANCA
Master's degree, Marketing
Ichec Brussels Management School
Exchange semester, Marketing
SKILLS
ABOUT ACHRAF BENJELLOUN
Seasoned marketing professional with 9+ years at multinationals. Proven in project management, dynamic, and results-driven. Polyglot for effective global communication. Let\'s connect to elevate your brand!
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