Achmad Hadiyanto
Senior Engineer of Service Excellence & Customer Management @Lintasarta
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WORK HISTORY
Senior Engineer of Service Excellence & Customer Management @Lintasarta
Jakarta, ID
Monitor and proactively address service disruptions2. Lead improvement initiatives and coordinate re-engineering activities3. Handle customer complaints and escalations4. Expedite resolution of service disruptions and configuration changes5. Create customer profiles and competitor intelligence reports6. Coordinate revenue retention processes7. Conduct customer relationship management activities (customer visits/courtesy visits)7. Calculate restitution/bill adjustments for underperforming networks8. Validate monthly SLA reports and billing support documents
EDUCATION
Universitas Muhammadiyah Prof. Dr. Hamka Jakarta
Master's degree
Sekolah Tinggi Teknologi Informasi NIIT (I-Tech)
Bachelor's degree
ABOUT ACHMAD HADIYANTO
I am a dedicated professional with strong expertise in customer improvement and customer care operations, supported by a solid educational background in Information Technology and Management. With extensive experience at PT. Aplikanusa Lintasarta, I have successfully implemented strategies and innovations that improve customer service quality and enhance overall operational performance.I hold a bachelor’s degree in information technology from STTI NIIT I-Tech and a master’s degree in management from UHAMKA. My combined technical and managerial background enables me to create solutions that align with organizational goals while prioritizing exceptional customer experiences.Professional Experience:As a specialist in Customer Improvement, my focus areas include:Service Quality Enhancement: Developing and implementing proactive service initiatives to ensure consistent and superior customer experiences.Process Reengineering: Streamlining and improving customer-related workflows to achieve higher efficiency and satisfaction.Operational Excellence: Continuously monitoring and optimizing existing processes and systems to better meet customer needs.Proactive Customer Service: Anticipating customer requirements and addressing potential challenges to maintain seamless service delivery.Key Skills & Expertise:Customer Care Operations: Extensive experience managing all roles in customer care, from frontline service to strategic operational leadership.Customer Improvement: Proven ability to identify and implement initiatives that directly improve customer satisfaction and loyalty.General Knowledge Areas: Familiar with cloud computing, cybersecurity, and Artificial Intelligence, particularly in their applications for enhancing customer-centric processes.Leadership & Collaboration: Skilled in leading cross-functional teams and fostering a culture focused on performance and continuous improvement.I am passionate about driving customer-centric innovations and improving service delivery to achieve business success. Let’s connect to share ideas, collaborate on projects, or explore opportunities to improve customer experiences!
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