Achint Dang

WORK HISTORY

EDUCATION

ABOUT ACHINT DANG

As a Customer Experience Manager at Hilton, I oversee the front office operations, reservations, and customer service of a luxury apartment style hotel. I work with a team of professionals to ensure the highest standards of quality, efficiency, and satisfaction for our guests. I also manage the revenue and inventory of the hotel, using data-driven strategies to optimize occupancy, rates, and profitability. I have a strong background in the hospitality industry, with over four years of experience in various roles and hotels. I started as a Front Office Executive at Taj Hotels, where I handled check-in, check-out, billing, and guest requests. I then moved to the Duty Manager position, where I supervised the daily operations of the front desk, concierge, and housekeeping departments. I was also involved in organizing and hosting events and conferences for corporate clients. I have completed multiple certifications in leadership, customer expectations, and stress management, which have helped me enhance my skills and performance. I have completed Master of Business Administration degree in Sales and Marketing from Narsee Monjee Institute of Management Studies and Graduation in business hospitality from IHM Bengaluru. I am passionate about learning new concepts and techniques that can help me grow as a professional and a leader. I aspire to leverage my education and experience to create memorable and exceptional experiences for our guests, and to contribute to the success and reputation of the organization.