Achhar Sumal

Delivery Manager @Qa Apprenticeships

Birmingham, GB

Led the implementation and enhancement of processes and systems across diverse technical teams, fostering improved efficiency and effectiveness.\\\\n• Successfully managed end-to-end delivery across multiple teams, ensuring seamless coordination and timely completion of projects.\\\\n• Conducted individualised 1-2-1 sessions to identify training and development opportunities for consultants, facilitating their personal and professional growth.\\\\n• Monitored and managed key performance indicators (KPIs), leveraging PowerBi and Tableau for trend analysis, forecasting, quality assurance, goal attainment, and risk mitigation.\\\\n• Employed coaching and performance improvement techniques to support underperforming consultants, promoting their well-being and productivity.\\\\n• Monitored the delivery of comprehensive support to learners, clients, and the team, resulting in enhanced achievement rates and overall success.\\\\n• Established effective communication channels and networked with various stakeholders, including managers, directors, consultants, sales teams, quality teams, clients, and learners. Utilized diverse communication methods such as MS Teams, face-to-face interactions, telephone, WebEx, Learning Management Systems (LMS), mobile applications, and more.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

The University of Wolverhampton

BSc (hons) Computer Science, Computer Science