Achal Mehra
International Customer Support Specialist | 7+ Years US Process Experience | Remote & Night Shift Ready | Client Retention & Sales Expert
- Role
- Health Insurance Advisor at PolicyX.com
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Achal Mehra
I am a dedicated Customer Service & Sales Professional with a strong background in customer support, client relations, and CRM systems. Over the years, I have developed expertise in handling high-volume customer interactions, problem resolution, and ensuring customer satisfaction, making me a valuable asset in any customer-centric role.Recently, I completed my Bachelor\'s degree in Computer Science, and I am eager to explore opportunities in the tech industry. While I do not have direct experience in this field yet, I am highly motivated to learn and grow from scratch, gaining hands-on experience in areas like IT support, software development, data analysis, or any tech-driven role where I can apply my problem-solving and analytical skills.At the same time, I remain open to customer service and sales roles with a competitive salary, where I can leverage my existing experience and skills. My ability to adapt, learn quickly, and work effectively in fast-paced environments makes me confident in my ability to transition into new industries while continuing to excel in roles where I already have expertise. Key Skills & Strengths: Customer Service & Support (B2B & B2C) Sales & Lead Generation CRM Systems (Salesforce, Zendesk, etc.) Problem-Solving & Conflict Resolution Strong Communication & Active Listening Data Analysis & Process Optimization IT & Tech Enthusiast | Eager to Learn & Grow Team Collaboration & LeadershipI am actively looking for opportunities in both tech-related roles and high-paying customer service/sales roles where I can contribute my skills and grow professionally. Open to connecting with industry professionals and recruiters to explore potential opportunities. Let’s connect!
Experience
Health Insurance Advisor
Apr 2025 — Present · Indore, IN
As a Health Insurance Advisor at PolicyX.com, assisting customers in selecting the most suitable health insurance plans based on their needs and budget. I deal with leading insurers such as Aditya Birla Health Insurance, Niva Bupa, ManipalCigna Care, and Star Health Insurance, providing end-to-end support—from policy comparison and purchase to explaining coverage, benefits, and claim processes—while ensuring a smooth and transparent customer experience
Education
Vikram University
Bachelor of Science - BS, Computer Science
All India Institute of Local Self-Government
Diploma in sanitation, Health and sanitation
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