Achal Mago

Technical Business Consultant @Rogers Communications

Kelowna, BC, CA

Lead a team of sales associates in achieving and exceeding monthly store sales targets, KPIs, and customer satisfaction goals in a high-volume retail environment.• Manage customer escalations, technical support cases (device activation, connectivity, diagnostics), and coordination with Rogers support teams to ensure first-call resolution.• Coach, mentor, and train staff on Rogers/Fido product knowledge, sales techniques, promotions, objection handling, and technical troubleshooting to drive individual and team performance.• Analyze sales reports, CRM data (territory performance, customer interactions), and conversion metrics to identify opportunities, optimize strategies, and support regional sales initiatives.• Conduct in-store product demonstrations, presentations, and staff huddles to boost customer engagement and conversion rates.• Maintain device security protocols, perform quality checks on hardware/software inventory, and ensure accurate documentation of technical resolutions.• Collaborate with store manager and regional leadership to implement sales campaigns, contest incentives, and market-specific growth plans.