Amaris Guerra
Technical Account Manager- Senior Living Crm Specialist @Yardi
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WORK HISTORY
Technical Account Manager- Senior Living Crm Specialist @Yardi
Santa Barbara, CA, US
Customer-focused, with experience collaborating with UX research using design research methods to turn customer insights into tangible solutions. Support product management and software developers drive updated designs and functions from start to finish. Analyze campaign performance and implement strategic changes to improve sales marketing efforts. Manage projects that help users connect and automate how their manage legal agreements via an eSignature format. Write detailed reports to provide software developers feedback on usability and functionality of product. Provide operational best practices and procedures to ensure successful implementation of services. Form and maintain important connections with key decision-makers through personal communication and relationship-building.
EDUCATION
Santa Barbara City College
Associate's of Arts, Game and Interactive Media Design
Coursera
Google UX Design Professional Certificate
California State University, Fullerton
Bachelors of Science, Health Science; Health Promotion Minor in Speech Communications
SKILLS
ABOUT AMARIS GUERRA
I am a Technical Account Manager at Yardi, where I specialize in customer relationship management (CRM) for Senior living housing companies. With over four years of experience in this field, I have developed strong skills in providing specialized customer support, consulting, and training to property owners to streamline sales processes through CRM property management software.I also collaborate with UX research and design teams to turn customer insights into tangible solutions that meet user and business goals. I use my problem-solving skills to troubleshoot application issues, my interpersonal skills to help train clients on new features and enhancements, and my analytical skills to monitor and improve campaign performance. My mission is to help companies streamline their sales operations and generate growth by leveraging the power of CRM.
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