Amaris Guerra

About Amaris Guerra

I am a Technical Account Manager at Yardi, where I specialize in customer relationship management (CRM) for Senior living housing companies. With over four years of experience in this field, I have developed strong skills in providing specialized customer support, consulting, and training to property owners to streamline sales processes through CRM property management software.I also collaborate with UX research and design teams to turn customer insights into tangible solutions that meet user and business goals. I use my problem-solving skills to troubleshoot application issues, my interpersonal skills to help train clients on new features and enhancements, and my analytical skills to monitor and improve campaign performance. My mission is to help companies streamline their sales operations and generate growth by leveraging the power of CRM.

Experience

1. Technical Account Manager- Senior Living Crm Specialist

   Yardi

   Mar 2022 — Present · Santa Barbara, CA, US

   Customer-focused, with experience collaborating with UX research using design research methods to turn customer insights into tangible solutions. Support product management and software developers drive updated designs and functions from start to finish. Analyze campaign performance and implement strategic changes to improve sales marketing efforts. Manage projects that help users connect and automate how their manage legal agreements via an eSignature format. Write detailed reports to provide software developers feedback on usability and functionality of product. Provide operational best practices and procedures to ensure successful implementation of services. Form and maintain important connections with key decision-makers through personal communication and relationship-building.

Education

• Santa Barbara City College

  Associate's of Arts, Game and Interactive Media Design

  2020

• Coursera

  Google UX Design Professional Certificate

  2022

• California State University, Fullerton

  Bachelors of Science, Health Science; Health Promotion Minor in Speech Communications

  2008 — 2013

Skills

• Reproductive Health
• Nonprofits
• Microsoft Office
• Mental Health
• Health Promotion
• System Administration
• Adp Payroll
• Risk Assessment
• Public Health
• Fundraising
• Event Planning
• Alcohol Awareness
• Customer Service
• Social Media
• Sexuality Education
• Social Marketing
• Program Development
• Community Outreach
• Program Management
• Training Facilitation
• Grant Writing
• Cpr Certified
• Surveymonkey
• Spanish-Speaking
• Public Speaking
• Wellness
• Risk Management
• First Aid
• Staff Development
• Quality Assurance
• Health Education
• Powerpoint
• Microsoft Excel
• Coaching
• Budget Management