Robert Pugh

About Robert Pugh

Strategic Sr. Operations leader with 15+ years driving operating model transformation across an enterprise serving 17M+ consumers through 300+ locations in 21 states. Proven expertise orchestrating organizational shifts from traditional approaches to modernized, value-driven operating models. Deep experience in strategic enablement using data to identify and implement processes, programs, and governance frameworks aligned to organizational goals. Excel at building and leading cross-functional teams to drive enterprise-wide transformations while collaborating with C-suite executives to align operational capabilities with strategic objectives.

Experience

1. Enterprise Sales Operations Manager

   AAA Auto Club Enterprises

   Jul 2025 — Present · Costa Mesa, CA, US

   Lead enterprise operating model transformation, implementing Revenue Operations framework to align marketing, sales, and customer success teams across the organization. Drive strategic shift from siloed operations to unified, data-driven model enabling predictable revenue growth and operational efficiency at scaleServe as strategic advisor to executive leadership team, orchestrating cross-functional initiatives spanning governance, performance management, analytics, and operational excellence. Partner with C-suite leaders to translate strategic vision into actionable operational frameworksDrive technology enablement strategy for unified technology stack implementation including Salesforce CRM, Genesys Cloud, CaptivateIQ, Tableau, AWS, and Snowflake. Lead vendor management and partnership integration to modernize operational capabilities and enable scalable growthBuild and lead high-performing team of operational leaders, analysts, and admin responsible for enterprise KPI’s, strategic analytics, compliance governance, and organizational change enablement across insurance, branch, travel, and retention operations

Education

• Loyola Marymount University

  BBA

  2006 — 2010

Skills

• Event Management
• Microsoft Excel
• Powerpoint
• Microsoft Office
• Sales
• Social Media
• Leadership
• Outlook
• Social Media Marketing
• Customer Service
• Training
• Time Management
• Microsoft Word