Ace Walton
IT Operations, Service Quality & Process Improvement Leader
- Role
- IT Desktop Support Lead at gategourmet
- Location
- Orlando, FL, US
- LinkedIn followers
- 500 followers
About Ace Walton
Strategic, hands-on IT leader with over 8 years of infrastructure experience and 6+ years in leadership, driving enterprise-level IT operations across North America. Proven expertise in Azure administration, Microsoft 365, Active Directory, Intune/SCCM, and ITIL-aligned ITSM. Adept at modernizing systems, optimizing performance, and mentoring high-performing teams. Core Competencies IT Infrastructure Management | Azure IaaS/PaaS | Windows Server 2016/2019 | Active Directory & Group Policy | Microsoft Office 365 / Exchange Admin | SCCM / Intune Device Management | Endpoint Security & Patch Management | ServiceNow / ITSM / Help Desk Operations | Incident, Problem, & Change Mgmt (ITIL)| Leadership, Mentorship & Process Optimization | Project & Vendor Management
Experience
IT Desktop Support Lead
Jul 2022 — Present · Miami, FL, US
Education
Western Governors University
Bachelor's degree, Information Technology Management
St. Petersburg College
Associate of Arts (A.A.), Management Information Systems, General
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