Jason Odonnell

About Jason Odonnell

intrinsically driven, human focused leader known for approachable authenticity and commitment to achieving business results from strategic initiatives to tactical implementations as senior program manager, business owner, and subject matter expert. CAREER HIGHLIGHTS: Began career as Enterprise Support Engineer, grew into a executing strategies for customer success through knowledge sharing and self-service. Built a business case that identified a potential time savings equating to $ using content quality improvement tooling. Led a transformative culture change of Knowledge-Centered Service ideals and adoption as a keystone to my content strategy by matrix managing 20 knowledge managers to implement key projects and programs across a population of. Superintended cross-functional work stream squad resulting in reducing content types, defining comprehensive content standards, implementing content governance tooling, and best practices for all IBM Technical Content Creators. Designed and implemented unified Forums and Blogging support strategies informed by big data metrics, increasing customer % Grew \"Notes from RationalSupport\" blog engagement to one of the top 2 blogs on IBM DeveloperWorks, with. As Content Creator, grew social media customer engagement by - on IBMIoT and IBMRational Support’s accounts, including multiple blogs, Twitter, and YouTube, resulting in broad scope of both brand trust and personal influence across IBM. Recognized as a Subject Matter Expert (SME) and for social business, community, and content issues as well as customer success strategy and tactics across business units and multi-discipline organizations.And lastly, leveraging my passion and involvement in the world of whiskies, I built a local craft distillery business that became self-sustaining with a loyal fanbase. When we finally closed, we did so with a zero-debt balance. While closing felt like a failure at the time, being able to do so without debt was an enormous win and accomplishment. Cheers! 🥃 🥃

Experience

1. Senior Manager Digital Transformation, Knowledge Management

   Lam Research

   Dec 2023 — Present · Tualatin, OR, US

   Key responsibilities and achievements: Lead the development of a knowledge strategy and framework aligned with the company\'s digital transformation principles and business strategy. Transform the way Lam Research used digital tools and systems to enhance operational efficiency, providing employees and customers with better tools and data for maximum efficiency. Collaborate with cross-functional teams and led transformation projects, driving business change through enhanced processes and systems. Champion best-known methods and processes to connect people and customers with knowledge, accelerating information sharing. Reimagine processes and protocols for storing and accessing information, recommending best-in-class knowledge management tools to harness cross-functional data. Promote knowledge management and standard approaches across teams, functions, and locations, enabling new business models and driving new revenue streams. Collaborate with cross-functional teams to ensure enterprise technology reflected knowledge flow processes, integrating KM activities into digital platforms. Increase customer value through better outcomes, conducting research, data analysis, and creating reports. Provide financial analysis and budget formulation to support transformation initiatives. Demonstrate a growth mindset and drove change by fostering partnerships and alignment across the organization. Manage end-to-end KM transformations and had deep experience in knowledge management, data-led services, and redefining business processes. Develop strong interpersonal skills and engaged in cross-functional and inter-disciplinary collaboration.

Education

• Chapman University

  English Literature, Creative Writing, Poetry Emphasis

Skills

• Integration
• English Grammar
• Writing
• Technical Documentation
• Corporate Blogging
• Content Management
• Configuration Management
• Software Documentation
• Sdlc
• Online Identity
• Social Media
• Solution Architecture
• Project Management
• Pre-Sales
• Troubleshooting
• Lotus Connections
• Software Project Management
• System Deployment
• Technical Support
• Business Communications
• Knowledge Sharing
• Editing
• Technical Writing
• Release Management
• Unix
• Problem Solving
• Saas
• Agile Project Management
• Social Computing
• Social Networking
• Customer Focus
• Knowledge Management
• Social Media Marketing
• Requirements Analysis
• Cloud Computing
• Alternative Media
• Blogging
• Microblogging