Virginia H.

About Virginia H.

Experienced Account Manager working in a client facing role, namely Account Management and Business Development. High account renewal success due to applying a client-centric, sales approach and working closely with internal teams to collaborate and achieve customer business goals. Exceptional written and verbal communication skills and extensive understanding of various business operations including marketing and sales approaches. Ability to foster and preserve strong customer relationships by delivering service results that exceed expectations. Skillful negotiator that seeks creative outcomes, providing a win-win result that stands the test of time for all parties.

Experience

1. Account Manager

   Elynx Technologies

   Sep 2017 — Present · Tulsa, OK, US

   Manage SAAS key account portfolio involving complete sales cycle, followed by client retention efforts, contract retention and renewals, and conducting ongoing client assessments.Collaborate with Customer Support to ensure successful, client-centric onboarding experiences.Develop and maintain relationships from C-Suite to Field Technicians and identify opportunities for additional services and training.Provide Product Development and Marketing with client feedback and use cases that will enhance user-experiences and potentially broaden market share.Act as liaison between Technical Team and client throughout sales cycle and account management. Maintain pipeline management and customer interactions via CRM.Attend networking events and conferences to promote product and services. Utilizing a team approach, identify problems and create tailored, cost-effective solutions.Oversee project efficiency to ensure adherence to customer specifications and scope.

Education

• Roger's University

  Liberal Arts