Suraj Jha
Sr Customer Service Associate @Vcare Call Centers India Private Limited
Ghaziabad, IN
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Aug 2022 — Present
Sr Customer Service Associate @Vcare Call Centers India Private Limited
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Noida, IN
I am specialist in Chat and Email Support for US/UK based clients. I provide consistent over 97% Quality and CSat to customers with my skills of customer handling and providing the best support needed. I enjoy my work and use best possible method to close the case on first contact.I use Zendesk for Email and Chat Support.I also used few other tools to fetch customer information such as Shopify and Mabang.
SKILLS
TrainingTeam ManagementCustomer ServiceLogisticsTransportationEnglishInventory ManagementMicrosoft WordPtlSupply ChainSales ForceLogistics TrainingPurchasingSupply Chain ManagementFtlCustomer Relationship Management (Crm)Market ResearchOperations ManagementRtoStrategic PlanningJiraLoyalty ProgramsManagementE-CommercePrintingMicrosoft OfficeMicrosoft ExcelMarket PlaceReverse LogisticsPowerpointOtrsRvpLogistics ManagementErpOutlook
ABOUT SURAJ JHA
I am specialist in Chat and Email support for US/UK based Clients.
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