Whitesell
Human Resources Management Student at Brigham Young University focused on issue resolution
- Role
- Customer Service Representative at Byu Independent Study
- Location
- Provo, UT, US
- LinkedIn followers
- 500 followers
About Whitesell
I am a motivated Human Resources student with experience in leadership, employee relations, and talent development. Through academic study and hands-on experience, I have built a strong foundation in key HR areas such as recruiting, training, and organizational development.My leadership background includes serving in roles where I guided, trained, and supported diverse teams to achieve shared goals. These experiences strengthened my skills in communication, problem-solving, and conflict resolution—skills I now apply to building positive workplace cultures.I am particularly passionate about helping organizations attract and retain top talent while creating environments where employees feel engaged and valued. I am currently seeking opportunities to further develop my HR expertise through internships and professional experiences in talent acquisition, employee development, and HR strategy.
Experience
Customer Service Representative
Sep 2023 — Present · Provo, UT, US
Provided frontline support by answering an average of 60 calls and 20 emails per week, assisting students/customers with issues related to their courses, and resolving issues within a timely manner- Developed strong problem-solving abilities and applied de-escalation skills, successfully diffusing 5 difficult situations per week and reducing escalations to higher-level support- Trained and mentored 18 new employees, introducing them to company protocols and ensuring they were fully operational within 3 weeks, resulting in an increase in team productivity- Promoted to Team Leader after consistently exceeding performance metrics, leading team-wide trainings for 8 employees, and improving team customer satisfaction scores- Honed essential customer service soft skills, including active listening and communication, contributing to an increase in customer satisfaction and a 20% reduction in average resolution time.
Education
Brigham Young University Marriott School of Business
Bachelor's degree, Human Resources Management and Services
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.