Aby Jacob

About Aby Jacob

Seasoned executive with over two decades of experience in healthcare digital transformation and global services leadership, complemented by a rich entrepreneurial background. Managed $400 million in annual revenue. Demonstrated expertise in driving organizational change, leading to significant profitability enhancements and operational efficiencies, underscoring a strategic capability to oversee substantial financial portfolios and depth of leadership acumen in fostering business growth and transformation.Renowned for a patient-centric approach, ensuring uninterrupted care through innovative IT solutions, passion for embracing technology advancements, such as incorporating Artificial Intelligence (AI) in service operations to increase efficiency and productivity. Leadership journey enriched through multiple business investment portfolios, instilling a robust business owner mindset critical to strategic decision-making and team management. Excelled in roles from VP of Engineering to VP of Global Services, highlighting versatility and success across diverse functions. Instrumental in achieving a 30% reduction in global service costs by fostering regional collaboration. Strategically focused on expanding market reach and delivery capabilities through channel partners and enhancing productivity through technology initiatives such as AI, bringing extensive expertise in business ownership through strategy development and vision. Proficient in crafting transition plans and operational strategies while excelling in investment and decision-making to significantly drive organizational growth and success.Proven leadership in steering global teams of professionals, enacting strategic initiatives such as expanding the sales force through channel partners and reducing implementation costs via a Global Remote Operations Center, not only enhancing revenue and market positioning but also optimizing focus on key global markets. Maintained a steadfast commitment to integrity and character in all professional endeavors, coupled with a deep passion for empowering teams and advocating for disabled people and the underserved.Areas of Expertise:* Transformation Leadership* Entrepreneurial Leadership* Financial Management* Diversity and Inclusion * Engineering LeadershipSelected Career Achievements:* Embraced and employed advanced Artificial Intelligence in service initiatives.* Spearheaded six major business transformations, streamlining operations, and enhancing profitability across different sectors.

Experience

1. Senior Vice President, Global Imaging and Services

   Rapidai

   Jul 2025 — Present · Chicago, IL, US

   As the leader of Global Imaging Services, I am responsible for shaping a service organization that not only delivers a world-class customer experience but also acts as a strategic driver for business growth. My key responsibilities include:Global Service Strategy: Spearheading the strategy and execution for the Global Imaging Services team to support a fast-growing, international clientele.Scalable Operations: Architecting a scalable organizational framework capable of delivering mission-critical solutions that are foundational to improving patient care.Cross-Functional Partnership: Collaborating with executive leaders across Product, Engineering, Commercial, and Quality/Regulatory Affairs to create a unified approach to service excellence. This includes delivering proactive monitoring, ensuring rapid incident response, and guaranteeing on-time delivery and seamless upgrades.Customer-Led Growth: Building a service model that prioritizes an unparalleled customer experience, with the goal of expanding our base of reference customers and capturing greater market share.

Education

• College of Engineering Trivandrum

  Bachelor's Degree, Mechanical Engineering

• Illinois Institute of Technology

  Master's Degree, Computer Science