Abuzar C

Account Manager @Loopio

Toronto, ON, CA

Own strategic relationships with 50+ mid-market SaaS clients across healthcare, legal, and tech, delivering consistent value and long-term retention outcomes.Maintained a 91% YoY renewal rate by proactively managing expectations, resolving issues, and aligning value delivery with evolving client goals.Generated over $100K in upsell revenue by identifying usage gaps, surfacing strategic opportunities, and running outcome-focused QBRs.Designed and deployed Power BI health dashboards to monitor risk signals and accelerate intervention, improving onboarding success and reducing churn.Partnered with Product, Support, and Sales teams to optimize escalation processes, resulting in a 15-point CSAT improvement over two quarters.Led onboarding for 40+ clients, building customized industry playbooks that reduced time-to-value by 20% and drove faster product adoption.

York University

Bachelor's degree