Abul Bashar

Customer Support Associate @Tech Mahindra

Moncton, NB, CA

Respond to customer inquiries via phone, email, and chat with professionalism and courtesy.• Resolved customer issues regarding orders, payments, product inquiries, delivery status, and any other concerns to ensure a positive customer experience and ensure customer satisfaction in a timely manner.• Maintain strong customer relationships by responding professionally and appropriately to inquiries.• Provided exceptional customer service and solutions to each customer unique needs, and solving their problems and inquiries at first contact.• Escalated customers inquiries to the appropriate department when needed.• Proactively follow up with customers to ensure their concerns have been adequately addressed and provide assistance as required to ensure their satisfaction.• Engage in upselling opportunities by identifying customer needs and suggesting relevant products or services.

Tejgaon College

Master's degree, Accounting

Faridganj A.R High School

Secondary School Certificate, Science

Primeasia University

Master of Business Administration - MBA, Marketing