Abu Sohel Biswas

Cloud Platform Engineering @Hyland

Kolkata, IN

Provisioned and configured cloud infrastructure in AWS and OnBase Cloud environments using services like EC2, S3, VPC, and Route 53, aligned with AWS best practices- Managed Infrastructure as Code (IaC) using Terraform in Git-integrated CI/CD pipelines, automating provisioning and updates across cloud and on-prem environments- Monitored cloud infrastructure and application performance using AWS CloudWatch, Dynatrace, and Splunk, proactively addressing performance issues and downtime- Performed routine system administration tasks including VM configuration changes in AWS EC2 and VMware vSphere, supporting high availability and performance- Handled incident response and root cause analysis (RCA) for production outages, service degradations, and scheduled events in AWS and hosted environments- Participated in all phases of the deployment lifecycle including planning, testing, go-live support, and documentation of cloud-hosted solutions- Deployed and supported applications in cloud environments, including test/sandbox setup, production upgrades, and decommissioning- Automated administrative tasks such as user account management and group policy updates using PowerShell scripting- Conducted basic network troubleshooting (e.g, ping, tracert, netstat, telnet) to resolve connectivity issues between applications, databases, and hosts- Supported 24x7x365 production environments, participating in on-call rotations for incident and escalation handling- Maintained technical documentation on installation processes, troubleshooting procedures, and operational guides using Confluence- Utilized ticketing systems like ServiceNow, Jira Salesforce Cadalys, and HSIDB to track and resolve technical issues, improving support efficiency and customer satisfaction- Managed renewal and updates of digital certificates for SSO, SSL/TLS, ADFS, and IDP, ensuring secure authentication and encrypted communication

Jain (Deemed-to-be University)

Master of Business Administration - MBA

B.P. Poddar Institute Of Management and Technology

BCA - Bachelor of Computer Application