Abril M.
IT Strategy & Transition Lead | M&A IT Advisory & Technology Integration | Fortune 500 Transformation Consultant
- Role
- IT Strategy & Transition Lead (Global) at HCLTech
- Location
- Dallas, TX, US
- LinkedIn followers
- 500 followers
Experience
IT Strategy & Transition Lead (Global)
Jan 2024 — Present · Dallas, TX, US
Directed global IT service delivery transition across 4 sectors (~18k users), ensuring 100% on-time and compliant execution.Led operational due diligence & parallel-run strategy, securing accelerated sign-off from client leadership.Implemented governance frameworks (RAID, dependencies, decision logs) across Denver, Vilnius & Hyderabad, reducing escalation cycles and increasing CSAT by +20%.Designed cross-workstream risk controls, cutting operational risk by -15% and safeguarding business continuity.Trained & enabled 30+ technicians through structured knowledge transfer and hypercare, sustaining full client retention.
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