Abriah Polk

About Abriah Polk

Passionate about driving successful program outcomes, I thrive in fast-paced, dynamic environments where I can apply my expertise in project and program management, process optimization, and stakeholder engagement. My experience in leading cross-functional teams to streamline processes, enhance performance, and drive operational excellence lean on the balance between my human resources background and technical support skills. I am a motivated advocate for change with a knack for problem-solving to lead customer success teams through optimized productivity, retention, and renewals. As a dedicated and energetic leader, my effective communication, and proven people management skills attributes to key accomplishments in being able to successfully develop and manage various projects in highly competitive, rapidly changing business environments. Specialties: Customer Relationship Management (CRM) Customer Success System Implementation SaaS Gainsight Project Management Budget Planning Program Management Customer Experience Succession Planning Revenue Optimization Dashboard Visualization Reporting and Data Analytics Process Improvement UAT/SIT Testing Talent Development Cross-functional Team Leadership Certified in Lean Six Sigma and Project Management fosters a creative ability for me to adopt critical and strategic-thinking skills that results in a focus on the growth of a customer and employee experience in mind.

Experience

1. Operations Manager, Customer Success

   Cornerstone OnDemand

   May 2022 — Present

Education

• Southern New Hampshire University

  Bachelor of Science - BS, Human Resources Management, 3.92