Abrar Ahmad Malik
Enterprise Technical Support Engineer - Infoblox | INE | DDIP | Ex - Palo Alto Networks TAC | PCNSE | Bachelors In Computer Application | CCNA (R&S) | CCNP (R&S)
- Role
- Enterprise Technical Support Engineer at Infoblox
- Location
- Srinagar, IN
- LinkedIn followers
- 500 followers
About Abrar Ahmad Malik
I have completed my training in | CCNA (Routing & Switching )|| CCNP (Routing & …
Experience
Enterprise Technical Support Engineer
Sep 2023 — Present · Trivandrum, IN
Technical Expertise- Demonstrated expertise in implementing, configuring, and troubleshooting Infoblox DDI solutions to ensure seamless network operations- Proficient in handling DNS, DHCP, and IPAM configurations for both on-premises and cloud environments- Customer Support- Provided high-level technical support to enterprise clients, offering timely and effective solutions to address DDI-related issues- Collaborated with cross-functional teams to resolve complex technical problems and escalated issues to appropriate channels when necessary- Troubleshooting and Issue Resolution- Successfully diagnosed and resolved network-related issues, ensuring minimal downtime and optimal performance for clients- Developed and implemented proactive measures to prevent recurring problems, improving overall system reliability- Adaptability and Continuous Learning- Adapted to new technologies and updates in the DDI space, staying current with industry trends and incorporating the latest best practices into support strategies- Pursued professional development opportunities, such as certifications and training courses, to enhance technical skills and contribute to ongoing success.
Education
University of Kashmir
Bachelor's degree
2017 — 2021
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
CERTIFICATE COURSE IN COMPUTER APPLICATIONS (CCCA)
2018 — 2018
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