Abe Mercedes

About Abe Mercedes

As a Technology Lifecycle Services Executive at IBM, I leverage extensive experience in IT outsourcing, international business, and customer service management to support organizations in achieving their digital transformation goals. With a focus on IT modernization and cloud transformation, my work empowers businesses to enhance operational efficiency and address complex challenges effectively. With over two decades of experience in technology and client management, I collaborate with teams to identify strategic solutions that align with client objectives. My commitment to fostering strong client relationships and delivering measurable outcomes drives my dedication to improving business performance and mitigating risks in an evolving digital landscape.

Experience

1. Technology Lifecycle Services Executive

   IBM

   Aug 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

Education

• Purdue University Daniels School of Business

  Masters in Science, Finance and Mgt

  1992 — 1994

• Pace University

  BA, Marketing and Management

  1986 — 1990

Skills

• Process Improvement
• Management
• Product Development
• Strategy
• Crm
• Program Management
• Outsourcing
• Negotiation
• Sales
• Account Management
• Change Management
• Team Leadership
• Cloud Computing
• Leadership
• Product Management
• Business Analysis
• Sales Enablement
• Mergers
• Cross-Functional Team Leadership
• Integration
• Project Management
• Business Development
• Business Intelligence
• Business Process Improvement
• Vendor Management
• Business Process