Nicole Berkey

About Nicole Berkey

Strategic and people-centered leader with over a decade of progressive experience in change management, learning and development, and HR operations across diverse industries. Proven track record of leading enterprise-wide initiatives that drive operational excellence, increase adoption of transformational changes, and enhance employee performance. Skilled in partnering with executive stakeholders and cross-functional teams to align training and change strategies with business goals. Known for leveraging adult learning principles, behavioral insights, and data-driven decision-making to build scalable, inclusive, and sustainable programs. A certified Prosci Change Practitioner with a master\'s in Educational Leadership, passionate about cultivating high-performing teams and leading organizations through growth and innovation.

Experience

1. Transition Management Specialist Ii

   Les Schwab Tire Centers

   Dec 2023 — Present · Bend, OR, US

   Lead change management for multi year projects (including POS replacement), partnering with technical project managers, vendors, and business leaders to prepare frontline and corporate teams for operational transformation.• Own end to end change strategy including impact assessments, readiness planning, communications, training, and adoption measurement.• Provide leadership-level consultation on change risks, sequencing, and mitigation strategies across concurrent initiatives.• Execute and project-manage change deliverables to ensure milestones, timelines, and quality standards are met.• Facilitate large-scale training webinars and feedback loops to measure readiness and improve rollout effectiveness.• Track adoption metrics, lessons learned, and post implementation outcomes to inform future initiatives.• Support ERP and SAP-related transformations across finance and supply chain domains.

Education

• Portland State University

  Master of Science - MS, Educational Leadership and Policy

  2017 — 2019

• Portland State University

  Bachelor of Science (B.S.), Industrial and Organizational Psychology

  2014 — 2016

Skills

• Public Speaking
• Pre-Screening
• Team Building
• Management
• Outlook
• Networking
• Human Resources
• Event Planning
• Communication
• Employee Surveys
• Onboarding
• Screening Resumes
• Employee Training
• Coaching & Mentoring
• Marketing
• Employee Benefits
• Customer Satisfaction
• Training
• Call Center Development
• Team Leadership
• Microsoft Office
• Sales
• Customer Service
• Call Centers
• Employee Engagement
• Workforce Development