Jijo Abraham
Customer Success at LinkedIn
- Role
- Senior Customer Success Manager at Linkedin
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jijo Abraham
I am a customer success strategist and program leader who thrives at the intersection of…
Experience
Senior Customer Success Manager
Sep 2023 — Present · Mumbai, IN
Manage a portfolio of high-value enterprise clients, with $5M+ in annual revenue, serving as a trusted advisor to senior stakeholders navigating an evolving talent landscape shaped by disruption and augmentation of GenAI.Lead change management and program initiatives by multithreading across internal and external stakeholders, ensuring seamless adoption and sustained product engagement.Translate product capabilities and market trends into client-specific use cases that drive measurable business outcomes.Lead structured business reviews and performance analyses to ensure strategic alignment between client objectives, and measurable outcomes and value realization from their LinkedIn partnership.As Scale Lead for India, led high-impact initiatives to deliver value at scale by leveraging deep customer insights, continuous validation loops, and a customer-first approach. Which led to higher product adoption and engagement and created leverage for the larger team.Serve as Community Builder Lead, fostering a strong culture of belonging, collaboration, and team camaraderie across the organization.
Education
St Berchmans College
Bachelor of Arts - BA, English Language and Literature/Letters
2010 — 2013
Christ Jyoti School, Satna, MP
Schooling, Computer Science
1995 — 2010
St Berchmans College, Changanssery, Kerala
Master of Arts - MA, English Language and Literature/Letters
2013 — 2015
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