Abraham Haq

Cruise Director @Tauck

Toronto, ON, CA

Spearhead luxury cruises’ daily operation, leadership of 50+ international team members, and 4 direct reports•Collaborate with heads of departments and fine-tuned all aspects of operation and excursions to ensure efficiency and exceptional guest experience; constantly achieving NPS score of 90+•Plan and oversee events, F&B, programing, logistics, excursions, entertainment, venues, transportation•Master of Ceremonies for all onboard and onshore social events, live entertainment, performances and galas•Effective relationship building with 20+ business partners, DMC\'s resulting in cost savings & improved product quality•Successfully mitigate strategic, operational risk by ensuring compliance with standards and regulations•Accountable for key financials, such as P&L and KPI’s in partnership with corporate senior leadership team

George Brown College

Diploma

Ryerson University

Bachelor of Commerce - BComm