Abhishek Pandey

Role: Manager Infrastructure Engineering at Accenture
Location: Jaipur, RJ, IN
LinkedIn followers: 500 followers

EngineeringView LinkedIn profile

About Abhishek Pandey

Seasoned IT Operations Leader with over 18 years of experience driving global…

Experience

Manager Infrastructure Engineering
Accenture
Feb 2025 — Present · Jaipur, IN
Incident Management & Escalations IT Service Operations (L2 Support) Command Center Leadership Process Optimization & Automation Stakeholder & Vendor Management ITIL Framework & Best PracticesWith extensive experience in managing high-impact incidents, collaborating with cross-functional teams, and driving service reliability, I thrive in fast-paced environments where proactive problem-solving and strategic decision-making are key to operational success. Passionate about leveraging technology and streamlining operations to deliver business continuity and customer satisfaction.

Education

Dr. Ram Manohar Lohia Avadh University
Batchlor of Arts, English Litrature
Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)
High School, Social Sciences

Skills

Performance Management
Crm
Leadership
Service Delivery
Business Analysis
Service Quality
Business Process Outsourcing (Bpo)
Call Centers
Telecommunications
Insurance
Bpo
Business Process
Idea Generation
Customer Satisfaction
Management Information Systems (Mis)
Management
Mis
Employee Engagement
Customer Relationship Management (Crm)
Team Management
Collections
Service Excellence
Customer Focus
Negotiation
Customer Retention
Customer Service
Team Leadership
Ms Office Suite
Vendor Management
Transition Management
Relationship Management
Outsourcing
Process Improvement

Contact information

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Work email
•••••@accenture.com
Personal email
•••••@•••••.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Abhishek Pandey

Experience

Manager Infrastructure Engineering

Education

Dr. Ram Manohar Lohia Avadh University

Uttar Pradesh State Board of High School and Intermediate Education (UPMSP)

Skills

Find verified contacts for anyone on LinkedIn