Nathan Williams
Strategic Customer Success Manager @Zayo Group
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WORK HISTORY
Strategic Customer Success Manager @Zayo Group
Boulder, CO, US
Serve as Strategic Customer Success Manager to include leading two of our largest revenue-generating accounts in monthly billing run-rate. Adept at removing obstacles impeding the success of clients utilizing proactive solution implementation while ensuring smooth business operations and positive relationships. Maintaining optimal customer experience through consistent and regular touch points to ensure thorough performance feedback. Negotiating mutually beneficial contracts benefiting both parties short, intermediate and long-term realization. Proficiency in handling unexpected problems and coordinating interdepartmental efforts in issue resolution. Regularly conduct Business Reviews, building, presenting visual reports and providing performance data analysis. Awarded EPIC Award (Win Together) for driving a 100% increase in annual Ethernet product spend by coordinating cross-functional collaboration with Service Delivery to enhance customer experience and streamline processes. Honored with the Customer Success Effortless Award for transforming a historic detractor account into a promoter, while far surpassing targeted account growth in portfolio revenue. Led the successful settlement of a ~1m multifaceted dispute involving complex contractual understanding, leveraging analytical skills and strategic thinking to reconcile divergent viewpoints and achieve a mutually beneficial outcome Drove dispute settlement effort for complex multiyear $275k tax involving multiple contracts with conflicting payment terms. Coordinated initiatives that significantly improved Ethernet installation intervals and enhancing operational efficiency and customer experience.
EDUCATION
Art Institute of Colorado
Associate of Arts and Sciences (A.A.S.), Photography
Colorado State University
Business Management (B.S.), Business Administration and Management
ABOUT NATHAN WILLIAMS
For me, it\'s simple. The most important things in life revolve around healthy relationships. As such, I apply that simplicity to my professional life. By building and maintaining quality, genuine relationships built on trust my professional life is a productive one, not only for me but also for my clients.
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