Aboud Ghazi
- Role
- Director, Customer Success - Us Industry Market at IBM
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Aboud Ghazi
A seasoned leader, having worked in mature and growth markets, and held a variety of…
Experience
Director, Customer Success - Us Industry Market
Apr 2021 — Present
Head of the Customer Success organization for IBM in the US Industry market of over 70 personnel, a total market size of $X B of revenue. Plan, execute and achieve deployment in assigned accounts through developed success plans. Drive consistent adoption activities that result in high renewal rates, advancing deployment milestones and expanding usage of all growth offerings. Support, maintain and grow assigned client entitlements with current use case progression, or new use case introduction. Progress the modernization of our clients, and all ELA catalog deployments. Drive customer positive satisfaction levels supported by high scores on NPS in IBM Customer Success engagements, bringing forward learning examples for the team and reference case studies after successful deployments. Support the design, implementation and feature roll-out of appropriate CRM tooling and analytics throughout organization. Manage team to ensure right level of technical depth and business acumen; supporting career progression and continued skills development.
Education
Boston University
Bachelor of Science, Computer Systems Engineering
1998 — 2002
Harvard Business School
Global Strategic Conversations
2015 — 2015
Singapore Management University
Business and Industry Insight
2014 — 2014
Skills
- Rup
- Industry Solutions
- Social Commerce
- Software Configuration Management
- Rational Tools
- C++
- Enterprise Content Management
- Solution Architecture
- Change Management
- Scrum
- Agile Project Management
- Ibm Websphere Commerce
- Rational Performance Tester
- Testing
- Software Quality Assurance
- Team Management
- Rational Software Architect
- Integration
- Management
- Software Development
- Sales Management
- Marketing Management
- Software Project Management
- Clearcase
- Commerce
- Ibm Rational
- Cloud Computing
- Sdlc
- Content Management
- Middleware
- Business Development
- Unix
- Agile Methodologies
- Websphere
- Rational
- Software Industry
- Enterprise Software
- Product Development
- Soa
- Rational Team Concert
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