Aboubaker A.
Enterprise Operations Manager - Customer Excellence @GSK
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WORK HISTORY
Enterprise Operations Manager - Customer Excellence @GSK
CA
Lead end-to-end HCP engagement operations across Canada, overseeing contracting, payments, and compliance for Medical and Commercial activities• Own contract management and payment lifecycle, driving efficiency, reducing cycle times, and ensuring governance across a high-volume ecosystem• Enterprise system owner for Veeva Vault CRM, VEM, iHUB, and digital contracting platforms, leading enhancements and adoption• Represent Canada on global governance forums (CAB), influencing system improvements and operational strategy• Lead and develop a team of Contract/Engagement Specialists, including performance management, training, and day-to-day operations• Deliver national training and onboarding for field teams across Veeva and related systems, improving consistency and execution• Manage cross-functional stakeholders across Medical, Commercial, Finance, Compliance, and Global teams to drive aligned outcomes• Oversee event governance including speaker assignment, FMV tiering, and compliance across all engagements• Own KPI reporting, dashboards, and escalation management to ensure operational performance and continuous improvement
EDUCATION
MacEwan University
Bachelor of Education (B.Ed.), English/Language Arts Teacher Education
Project Management Institute
Certificate Of Change Management, Project Management
Humber College
Bachelor of Commerce, Health/Health Care Administration/Management
Google pour les pros
Project Management, Project Management
ABOUT ABOUBAKER A.
Hi,My name is Aboubaker Aidarus.I’m an enterprise operations leader at GSK, where I manage national frameworks for external expert engagement — spanning advisory boards, sponsorships, and medical education events. I specialize in optimizing operational systems, improving workflows, and scaling processes across complex cross-functional environments.In my current role, I led a transformation that improved HCP payment turnaround by over 35%, while also reducing administrative workload for field teams by 50%, allowing them to focus more on strategic engagement. Many of the process enhancements I introduced in Canada have since been adopted globally, and I continue to advise other markets on optimization best practices.I operate at the intersection of field operations, enterprise systems (Salesforce, Veeva, iHUB), and strategic governance — ensuring that external engagement is efficient, compliant, and patient-centered.Outside of work, I’m a family man, writer, and lifelong learner who thrives on clarity, collaboration, and meaningful impact.
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