Amy Blair-Gauna

About Amy Blair-Gauna

Technical Communicator with Technical Writer certification from Clemson University and more than a decade of exceptional experience in designing, documenting, and delivering a variety of content for robust technical applications and training curriculum. My extensive certifications in learning theories, curriculum development, and more are outlined in the Certificates section. I also create dynamic voice overs for corporate promos, eLearning, telephone systems, and more.My experience spans numerous industries, such as, Real Estate and REO, Mortgage/Finance, Aerospace, Vehicle Manufacturing, Warehouse procedures, non-profits, and much more.Areas of impact include: • Instrctional design and content development• Technical writing • Training Development and Delivery• Best Practices/Policy Development• Proposal and Contract Writing• Business analysis• Technical Conversion/Project Management• Analyze business processes and implement solutions for improved efficiency Areas of expertise include the following:• Learning and documenting ERP materials for Designers/Developers, end users, trainers, and managers• Data and process mapping • Dynamic curriculum design - everything from Needs Analysis to Evaluation after deployment • Technical communication • Project management of learning projects • Able to cultivate successful business relationships Notable Technical Communicator Clients:• Raytheon • Toyota North America - twice• JPMorgan Chase• Service King • Pacific Union• National Oilwell Varco (Quality Tubing)• CitiFinancial Mortgage• Dave and Busters• At Home • Two Sisters Consulting• Furniture Marketing Group, Inc.• Train to Perform• Pelican Service and Repair• And more, with numerous various sub-clientsNotable Voice Over Clients: • Raytheon • JPMorgan Chase• Service King • Top Golf• Two Sisters Consulting• Sonic• Boston\'s Pizza• At Home• Community Financial • Community Credit Union• Train to Perform • And more, with numerous various sub-clients

Experience

1. Remote Technical Design Specialist

   BG Staffing

   Aug 2021 — Present · Plano, TX, US

Education

• Oklahoma Baptist University

  Music

  1988 — 1993

Skills

• Customer Service
• Training
• Advertising
• Editing
• Recruiting
• Social Media Marketing
• Newsletters
• Powerpoint
• Microsoft Excel
• Outlook
• Event Planning
• Blogging
• Graphic Design
• Fundraising
• Microsoft Office
• Sales
• Web Design
• Interviews
• Project Planning
• Leadership Development
• Human Resources
• Call Centers
• Marketing
• Organizational Development
• Social Networking
• Microsoft Word
• Team Leadership
• Leadership
• Program Management
• Adobe Acrobat
• Analysis
• Public Speaking
• Software Documentation
• Social Media
• Process Improvement
• Project Management
• Management
• Team Building
• Coaching
• Business Process Improvement