Abiy Melake

Information Technology Services Specialist @Aritzia

Toronto, ON, CA

Delivered comprehensive support across multiple offices, distribution centers, and over 120 stores across North America ensuring seamless IT operations and exceptional customer service Enhanced IT support at the Toronto Support Office by assessing existing IT infrastructure in the office ensuring equipment setups and processes are effective for end users, integrating tasks that were limited to our Vancouver support team such as imaging and deploying hardware, constantly updating inventory to reflect new office/store issues, and being readily available to provide on-site support for our R3 storesAssisted with UAT testing and triaging any issues with newly implemented applications/software such as Xstore 20, Keeper Password Manager, Microsoft Authenticator, migration from network drives to SharePointCollaborated with cross-functional teams to identify recurring issues and root causes, implement permanent solutions, set up accounts and equipment for new hires, create user-friendly IT documentation, and ensure smooth transitions during system upgradesSupported the launch of a new distribution center over a 3 month period completing various tasks including 180+ desk setups, imaging 350+ computers, TV, printer, and iPad setups, inventory management, aided level 2 EUS and network teams to establish IT processes, and be on-site IT POC for distribution office end user issues