Abisola Alatishe
Technical Support Specialist @Alicktish Limited
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WORK HISTORY
Technical Support Specialist @Alicktish Limited
Served as the primary escalation point for technology issues that were unable to be resolved by Tier-1 and Tier-2 support staff. • Acted as the primary point of contact for all post-sales activities including but not limited to the clients onboarding, consultative guidance, product training, technical support, and assigned account management. • Assisted team members and provide support and solutions to clients queries to meet company objectives. • Acted as technical contact to deliver advanced technical troubleshooting and problem-solving solutions for Enterprise customers both in the EMEA (Europe, Middle East and Africa) and NOAM (North-America) region via the phone, through emails and during a remote session. • Assisted Microsoft 365 customers facing technical issues with a greater level of personalized care
EDUCATION
University of Greenwich
Master's degree, Machine Intelligence
Lagos State University
Master of Engineering - MEng, Electronics and Computer Engineering
Olabisi Onabanjo University(O.O.U)
Bachelor of Engineering (B.Eng.), Electrical and Electronics Engineering
ABOUT ABISOLA ALATISHE
I have been deep in the world of Business Analysis, particularly within FinTech and…
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