Abiskar Pathak
Customer Service & After-Sales Specialist | Escalation Handling | SAP & Salesforce | Operations & Team Leadership | CRM Expert.
- Role
- Operations Executive at V-Guard
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Abiskar Pathak
Customer Experience & After Sales Operations professional with 4+ years of experience…
Experience
Operations Executive
Feb 2025 — Present · Gurugram, IN
Here I am handling the team technicians for in house repair & refurbishment of ecom returned products, also manage & control inventory value of ecom transit damages, customer returned products, coordinate for indent spares & packing materials availability, parts or products recycling, meeting with category service leads, take the follow ups with procurement team, minimise the value of damaged returned inventory, take care of after sales service operation, of north region provide support parts escalation customer service.•Managed in-house repair technicians, Ecom returns (Amazon, Flipkart, Myntra, etc.)•Reduced return value and scrap; ensured product re-sale readiness•Led quality checks, part inventory, repair & reporting•Collaborated with category and regional service managers for performance reviews
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