Aaron Bishop

About Aaron Bishop

IT specialist with 8+ years of experience supporting global enterprise environments and managing technical operations for users. I’ve built a strong foundation in endpoint security, identity and access management, MDM, and incident response—skills I’m actively leveraging as I transition into a dedicated cybersecurity role. Currently at Jamf Software, I troubleshoot and secure enterprise Mac environments, analyze server logs and MySQL queries, and collaborate cross-functionally to drive secure, scalable solutions. I’ve worked across IT support, infrastructure, and systems administration, gaining hands-on experience with tools like JAMF, Active Directory, PowerShell, Splunk, Cortex XDR, and Carbon Black. I’m passionate about advancing cybersecurity best practices, strengthening organizational security posture, and continuously learning in this evolving field. Certified in JAMF 100/200/300 and JAMF 370 (Jamf Protect), as well as the Google Cybersecurity Certificate, I’m eager to connect with professionals focused on Zero Trust, endpoint protection, and enterprise security.

Experience

1. Technical Support Specialist

   Jamf

   Oct 2022 — Present · Charlotte, NC, US

   Utilize available resources to independently resolve support issue.• Analyze server logs to detect issues• Investigate MySQL queries to determine possible causes for issues• Use judgment to determine the appropriate channel of response and effectively communicate through that channel (email, phone, screen sharing, etc.)• Work closely with Product Specialists and Product Management to submit and evaluate Product Issues and feature requests respectively.• Work cross departmentally as required to resolve customer issue.• Maintain case management to ensure that target response times are met.

Education

• City Tech, CUNY

  Bachelor of Science in Technology Education, Technology Teacher Education/Industrial Arts Teacher Education